New LEI Applications can be cancelled at any time (even after a contract is signed), but only prior to the issuance of an LEI code. Once the LEI has been issued an application cannot be cancelled or refunded.
Refunds need to be requested by you (the customer) via email to accounts@rapidleidev.wpengine.com. RapidLEI reserves the right to withhold any applicable fees that we as the LOU have incurred during the application and issuance process.